Online Cancellation

• 1). Log on to the billing website for AOL. To identify yourself as the account holder enter your username and password. You will then be prompted to enter your personal security question. Type the answer and click on the green "continue" button below the answer bar.
  
  
• 2). Look to the blue "I want to.." bar on the right side of your account overview. Click on the seventh bullet point for "Cancel my billing." Even for a free AOL email account, you choose this option.
  
  
• 3). Click on "5. How do I cancel my free account?" within the blue panel for frequently asked questions. A window will open with detailed information about this process.
  
  
• 4). Click the blue hyperlink in the third paragraph to process your request online. On the next screen, you will receive information that doesn't apply to someone canceling a free AOL email account. Click the blue "Cancel" button to proceed.
  
  
• 5). Fill in all the identifying information about you and your account in the online form. You must click the box that reads: "If you do not want your account to be converted to free, or if you want to cancel your free account, check here." Your request will not be processed if this box is left unchecked. Click "Submit." A new window should appear telling you that your attempt has been successful.
  
  

Cancel by Fax or Mail

• 1). Log on to the billing website for AOL. To identify yourself as the account holder enter your username and password. You will then be prompted to enter your personal security question. Type the answer and click on the green "continue" button below the answer bar.
  
  
• 2). Look to the blue "I want to.." bar on the right side of your account overview. Click on the seventh bullet point for "Cancel my billing." Even for a free AOL email account, you choose this option.
  
  
• 3). Click on "5. How do I cancel my free account?" within the blue panel for frequently asked questions. A window will open with detailed information about this process.
  
  
• 4). Click the blue hyperlink in the fourth paragraph of this window to open the cancellation form. Provide your contact name, address, telephone number, identifying information, your signature and the date. You must check the box next to the statement that reads: "If you do not want your account to be converted to free, or if you want to cancel your free account, check here."
  
  
• 5). Print this form after filling in the required fields and either mail it to AOL (AOL LLC, P.O. Box 65100, Sterling, VA 20165) or fax it to (703) 433-7283. Wait approximately three business days to ensure this request has been completed.