Business Managers - Who is in Charge? Professionals Or Amateurs? - Telecom Expense Management
Who keeps track of your company's accounts payable? Your answer: "We have a staff of experience accountants to do that.
" Who is in charge of your personnel matters? Your answer: "Our personnel department is manned by a half dozen well tenured experts in the field.
" Who watches over your telecom expenses to ensure that you are not wasting money? Your answer: "Well, one of the IT guys does that when he isn't doing some programming for the other departments.
He read a couple of books on the subject, so he probably is doing a great job.
" BZZZZZZZZZZT! Wrong! Why in the world would you head all your departments with well-trained staff, with the exception of the people in charge of your telecom expenditure? Did you know that in many businesses, telecom in one of the top three expenses? Do you feel comfortable allowing untrained employees handle such a huge volume of your expenses? Man, I hope not.
Do The Right Thing Doing the right thing doesn't always seem like it at first, but in this case I can assure you that it is.
Find a company that specializes in Telecom Expense Management and have them do the work for you.
It takes the proper tools, training and skills to manage such a complex facet of business.
They should attack the problem on at least five fronts.
Asset Management: By keeping accurate and timely track of every piece of equipment, the TEM pros can keep expenses down.
Expense Optimization: A professional TEM team is vendor neutral, which allows them to search the marketplace for the best deals for your company.
E-Procurement: The process that assures that only compatible, approved devices are purchased/leased, and that no unauthorized purchases/leases are made.
Invoice Validation: Simply put, the TEM team goes over each bill and makes sure you aren't paying too much.
Help Desk Support: The Help Desk provides a single point of contact for all employees whenever they have a problem or question about their telecom usage.
Additionally, a competent TEM team will delve into the surcharges and taxes you pay.
The government has measures in place to make sure you are paying at least as much as you owe, so why not have experts on your side that keep you from paying more than you owe? Few companies do that, so make sure the TEM team you elect to work with can do it for you.
It Takes Skill Not everyone can control telecom expenses.
It's a very complex procedure, and each area listed above depends upon the others.
If one is neglected, the rest of them suffer and the entire system collapses like a house of cards.
TEM teams don't do this for free, either.
They charge for their services, but generally the savings they discover for your business are much greater than the fees.
Your bottom line looks better, and the TEM team makes some money, too.
Everyone wins.
" Who is in charge of your personnel matters? Your answer: "Our personnel department is manned by a half dozen well tenured experts in the field.
" Who watches over your telecom expenses to ensure that you are not wasting money? Your answer: "Well, one of the IT guys does that when he isn't doing some programming for the other departments.
He read a couple of books on the subject, so he probably is doing a great job.
" BZZZZZZZZZZT! Wrong! Why in the world would you head all your departments with well-trained staff, with the exception of the people in charge of your telecom expenditure? Did you know that in many businesses, telecom in one of the top three expenses? Do you feel comfortable allowing untrained employees handle such a huge volume of your expenses? Man, I hope not.
Do The Right Thing Doing the right thing doesn't always seem like it at first, but in this case I can assure you that it is.
Find a company that specializes in Telecom Expense Management and have them do the work for you.
It takes the proper tools, training and skills to manage such a complex facet of business.
They should attack the problem on at least five fronts.
Asset Management: By keeping accurate and timely track of every piece of equipment, the TEM pros can keep expenses down.
Expense Optimization: A professional TEM team is vendor neutral, which allows them to search the marketplace for the best deals for your company.
E-Procurement: The process that assures that only compatible, approved devices are purchased/leased, and that no unauthorized purchases/leases are made.
Invoice Validation: Simply put, the TEM team goes over each bill and makes sure you aren't paying too much.
Help Desk Support: The Help Desk provides a single point of contact for all employees whenever they have a problem or question about their telecom usage.
Additionally, a competent TEM team will delve into the surcharges and taxes you pay.
The government has measures in place to make sure you are paying at least as much as you owe, so why not have experts on your side that keep you from paying more than you owe? Few companies do that, so make sure the TEM team you elect to work with can do it for you.
It Takes Skill Not everyone can control telecom expenses.
It's a very complex procedure, and each area listed above depends upon the others.
If one is neglected, the rest of them suffer and the entire system collapses like a house of cards.
TEM teams don't do this for free, either.
They charge for their services, but generally the savings they discover for your business are much greater than the fees.
Your bottom line looks better, and the TEM team makes some money, too.
Everyone wins.
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