We've all heard it before; customer service is important.
In fact, none of those who know how to make money selling on eBay would ever think of challenging the need to provide outstanding customer service.
In fact, there are some prospective sellers who would do well to reconsider even starting on eBay as a result of their low regard for the importance of customer service.
There is a fundamental need for great customer service in any business that provides products or services to its customers.
Sure, you can choose to ignore customer service.
Sure you choose to provide the absolute minimums in terms of customer service.
But if you are looking to have a healthy and growing business, the customer is absolutely vital to achieving the highest levels of success.
An eBay business is no different.
If you want the secret to how to make money selling on eBay, then start with customer service.
Start with the basics.
This includes things such as providing immediate responses to all communications from potential buyers.
Immediate means the same day, and within hours whenever possible.
That communication includes answering questions, as well as providing additional information and photos that are requested.
There is nothing more frustrating to prospective buyers than to have an unanswered question about an item and to see that question remain unanswered even as the auction comes to an end.
Start by being willing to do the little things to make buying from you a positive experience for every one of your buyers.
That includes keeping buyers informed as the packing and shipping process moves forward.
Those who know how to make money selling on eBay know that it also involves carefully packing items for shipment to avoid damage.
It involves including a 'thank you' note with the items which have been purchased.
It is true that you will be able to maintain some number of your customers irregardless of the quality of the customer service that you provide.
However it is also true that you will have a lot less repeat customers.
Since repeat customers are the key to continued business growth, this is a major mistake to make.
Repeat customers are also the key to increased profitability.
In fact, those who know how to make money selling on eBay know that repeat customers are the key to long term online auction success.
For those who know how to make money selling on eBay, repeat customers will make extra purchases from our eBay store.
They may make an auction purchase or a 'Buy It Now' purchase, and then they quickly proceed to buy items for your eBay stores.
Repeat customers become the loyal customers who come to you first whenever they are seeking products that you sell.
Repeat customers 'Buy It Now'.
Repeat customers make extra purchases after winning an auction.
They know that they save on shipping by combining products at that time.
One of the keys regarding how to make money selling on eBay is customer service.
Remember that happy customers spend money! To Your eBay Success!