Lead Generation Web Sites and Personal Follow-Up
Autoresponders can automate your follow-up techniques.
However, it is not always feasible to use automation in every business.
This is where having a team of people on phones can be extremely beneficial to your business.
When a person joins your list and takes whatever initial offering you give, they may need more than an email thanking them for their purchase or a welcome to the list message.
In some cases, the follow up needs to be done by a live person one on one, over the phone.
Let's face it; have you EVER seen an FAQ section that answered every question you had? No.
It doesn't exist.
So with a live person on the phone, the customer can ask anything and get an answer right now.
That is the type of world we live in and the Internet has cultivated a "right now" attitude.
We want things better, we want things faster and we want them right now.
So acquiesce and give it to them right now.
Hit the phones and take some calls.
A phone call is so powerful, I cannot even begin to tell you.
As a new subscriber, if I can call and talk to a person, I am in, I am sold and I am impressed.
Personally, every time I can make a call to a company I am doing business with, I will call as opposed to sending an email.
Another option here is still a live person with a twist.
If you have the ability, set up the option for live chat with an operator.
Customers get the same right now service and you gain the trust and dependability.
Having people man the phones is not only beneficial to the customer, it's also beneficial to you as a business owner.
By offering the live customer service in these ways, you are saying to your customers "I care and I want you to be 100% satisfied, so talk to us".
That is an absolute sizzling technique in the online business world, folks.
It also shows that you are confident enough in your product that you are willing to speak to them about it any time.
See the power here? You should.
So after that customer joins your list, have someone waiting to give them a call within five or ten minutes.
Don't announce it to them; just call them and do the "welcome to XYZ Company and how can we be of service to you" type of thing.
Your customer will be so amazed that there are real people at the other end that they will probably re-visit your site within 12 hours.
Even better yet, they will tell other people about it and they will visit, probably join and start buying.
All from one little five minute telephone call or live chat online.
On a side note, you can get information from a customer through live conversation that you would never be able to approach with an email.
Ask if there are any other areas they have an interest in.
Maybe you have a product they will try.
Do they have hobbies? Just talk to them and see what shakes out.
The point is to use that phone call for follow up as well as data mining.
However, it is not always feasible to use automation in every business.
This is where having a team of people on phones can be extremely beneficial to your business.
When a person joins your list and takes whatever initial offering you give, they may need more than an email thanking them for their purchase or a welcome to the list message.
In some cases, the follow up needs to be done by a live person one on one, over the phone.
Let's face it; have you EVER seen an FAQ section that answered every question you had? No.
It doesn't exist.
So with a live person on the phone, the customer can ask anything and get an answer right now.
That is the type of world we live in and the Internet has cultivated a "right now" attitude.
We want things better, we want things faster and we want them right now.
So acquiesce and give it to them right now.
Hit the phones and take some calls.
A phone call is so powerful, I cannot even begin to tell you.
As a new subscriber, if I can call and talk to a person, I am in, I am sold and I am impressed.
Personally, every time I can make a call to a company I am doing business with, I will call as opposed to sending an email.
Another option here is still a live person with a twist.
If you have the ability, set up the option for live chat with an operator.
Customers get the same right now service and you gain the trust and dependability.
Having people man the phones is not only beneficial to the customer, it's also beneficial to you as a business owner.
By offering the live customer service in these ways, you are saying to your customers "I care and I want you to be 100% satisfied, so talk to us".
That is an absolute sizzling technique in the online business world, folks.
It also shows that you are confident enough in your product that you are willing to speak to them about it any time.
See the power here? You should.
So after that customer joins your list, have someone waiting to give them a call within five or ten minutes.
Don't announce it to them; just call them and do the "welcome to XYZ Company and how can we be of service to you" type of thing.
Your customer will be so amazed that there are real people at the other end that they will probably re-visit your site within 12 hours.
Even better yet, they will tell other people about it and they will visit, probably join and start buying.
All from one little five minute telephone call or live chat online.
On a side note, you can get information from a customer through live conversation that you would never be able to approach with an email.
Ask if there are any other areas they have an interest in.
Maybe you have a product they will try.
Do they have hobbies? Just talk to them and see what shakes out.
The point is to use that phone call for follow up as well as data mining.
Source...