Qualifications

• Bachelor's degrees are preferred for returns specialists. Returns specialists must be patient in dealing with sometimes disgruntled customers who are unsatisfied with items they ordered online. They should be organized and have excellent verbal communication skills.
  
  

Responsibilities

• Returns specialists respond to customer inquiries by phone and email. They listen to customer complaints regarding defective items and arrange for these items to be returned. They act as the liaison between the eCommerce company and third-party vendors to coordinate shipping of returns. They must understand all aspects of the company's return policies and execute them effectively. Returns specialists produce monthly reports of items returned. They might also assist the eCommerce team with regular site testing.
  
  

Compensation

• The average hourly wage for customer service representatives in 2008, according to the Bureau of Labor Statistics, was $14.36.