Whenever the name call center comes to mind people often associate it with selling products online by making calls. But with changing times the function and the role of it has changed too. Now this service is more than a sales call, companies have came to realize the fact that customers today require after sales and pre-sales services as well. Merely doing the lip service is not enough, customer satisfaction and customer retention is something that now every company agrees to.

 In simple words whenever you require information about a product you dial and you get the information that you want. Even if you require a technical support in case of break down of your system then you will get the required assistance. However you should know that these services are also known by various other names too, such as, technical support help desk, IT helpdesk, customer support services and technical call center.

 Merely providing a service would not do, an organization must keep a check upon fulfilling the needs of the customer and accordingly modify its services. Looking for the benefit of the customer is a high priority with organizations that are driven towards achieving customer satisfaction. You should know what would you be getting in relation to these services and so here are a few of the points that would explain the function of a call center:

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  Technical query resolution
  
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  Furnishing right product information
  
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  Resolving issues related to software and its malfunction
  
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  Accurate part prediction
  

 The advantages to look out for includes:

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  Higher call resolution
  
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  Online as well as onsite support
  
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  Support through voice, web and e-mail
  
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  PAN India reach
  
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  Available 24X7
  

 These all are the reasons that stand in support of call center services that provided by well known organization.