For those who are deaf or hard or hearing, there are a host of available deaf services, as well as information and referral resources. Although a wealth of resources exist, find the right services, resource or solution on an individual basis requires experience and sensitivity. Resources for the deaf and hard of hearing include online forums, support groups or public health divisions of local and state governments that provide deaf services. They reflect the power of the Internet, as well as the evolution of a caring, informed society that is proactive with respect to health issues.

But getting through that maze of resources can be difficult for many deaf or hard of hearing individuals. This is especially so when sensitive issues are involved or someone is facing a significant change in life circumstances. It can be marital issues; a new school; or, perhaps, a senior having to move from the home to a group residential setting like assisted living or a long-term care facility.

Fortunately, for more than two decades, Farmington Hills, Michigan-based nonprofit Deaf & Hearing-Impaired Services, Inc. (DHIS) has specialized in offering individual client assistance for deaf services. Staff members, volunteers and contracted interpreters through DHIS have a deep rooted history working with the deaf and hard of hearing community and have a unique understanding of the needs that need to be met by members of the community.

"While we have many group programs, like our deaf services for seniors presented through our satellite sites, many times, we need to work one on one with clients," says DHIS president, Linda Booth, a nationally recognized advocate for the deaf or hard of hearing and a pioneer in expanding deaf services in southeast Michigan.

Array of services. Deaf services provided by DHIS through individual client assistance can range from a simple referral to a true case-managed approach. Typical deaf services include finding an interpreter; sign language classes, including for friends or family members; explaining to doctors, lawyers, bankers and others when a certified American Sign Language (ASL) interpreter must be provided; or referral for otological examination or assistive listening devices.

Trained case managers who specialize in working with deaf services can handle more complex situations. These case managers will have excellent interview skills, be knowledgeable of and sensitive to family dynamics, and understand how to access a wide range of professional, official and community resources.

"First and foremost, we are here to help the deaf and hard of hearing achieve a full and rewarding life," Booth explains.

For more information on individual client deaf services available through DHIS or to contact Linda Booth, please visit http://www.dhisonline.org.