Various BPO Services
In present era of globalization, it is required for any type of business to manage all data and information handy and easy accessible. In this competitive business world no one can afford time so the bpo (Business Process Outsourcing) services have become most favorite term.
Internet and better communication strategies made various outsourcing services easier. Low pricing, rapid service and accurate result also attract business for outsourcing. There are many types of bpo services available in market depth. In call centers, a particular process task is outsourced. An example would be payroll. BPO services work could be either back office related or front office work. By front office functions we mean customer oriented work like marketing, answering calls, technical support and so on, whereas internal work like billing and purchase come in the back office bpo services category.
Book keeping, business consultancy, call centers, DTP, data entry, proof reading and editing, typesetting, handwriting services, marketing, medical billing and transcription, web design and development etc are all services that could be put under the BPO services category.
The new global scenario requires that each organization find its own niche field that can add value to the world economy. Thus companies now try to focus their resources on areas that give maximum yield. As a spin off of this trend, service providers who focus on narrow business providers these enterprises need also emerged. Thus the term BPO services came into being around 1995. The proliferation of the Internet and its emergence as a business tool helped to make call centers highly popular.
The sub categories of services that comes under BPO services:
Customer Contact Management
Finance / Accounting Processes
Logistics
Travel Management
Telemarketing
Health care
Utilities
Apart from these, Human Resources is emerging as another highly useful outsourcing services field, Consulting, Insurance, Documentation, Telecommunications are all sectors that are catching up on the bpo services trend.
Inbound Call center services would include Answering service, Customer Care Service, Order Taking Services and Debt Collections.
Outbound Call center serviceswould include Center Appointment Setting, Telemarketing, Market Research Services, Voice Broadcasting Service, Virtual Assistance Services and Lead Generation Services.
Internet and better communication strategies made various outsourcing services easier. Low pricing, rapid service and accurate result also attract business for outsourcing. There are many types of bpo services available in market depth. In call centers, a particular process task is outsourced. An example would be payroll. BPO services work could be either back office related or front office work. By front office functions we mean customer oriented work like marketing, answering calls, technical support and so on, whereas internal work like billing and purchase come in the back office bpo services category.
Book keeping, business consultancy, call centers, DTP, data entry, proof reading and editing, typesetting, handwriting services, marketing, medical billing and transcription, web design and development etc are all services that could be put under the BPO services category.
The new global scenario requires that each organization find its own niche field that can add value to the world economy. Thus companies now try to focus their resources on areas that give maximum yield. As a spin off of this trend, service providers who focus on narrow business providers these enterprises need also emerged. Thus the term BPO services came into being around 1995. The proliferation of the Internet and its emergence as a business tool helped to make call centers highly popular.
The sub categories of services that comes under BPO services:
Customer Contact Management
Finance / Accounting Processes
Logistics
Travel Management
Telemarketing
Health care
Utilities
Apart from these, Human Resources is emerging as another highly useful outsourcing services field, Consulting, Insurance, Documentation, Telecommunications are all sectors that are catching up on the bpo services trend.
Inbound Call center services would include Answering service, Customer Care Service, Order Taking Services and Debt Collections.
Outbound Call center serviceswould include Center Appointment Setting, Telemarketing, Market Research Services, Voice Broadcasting Service, Virtual Assistance Services and Lead Generation Services.
Source...