Frustration is not a strong enough word when you have received a woefully poor level of service from personal injury solicitors. A lot of clients may be left feeling that there is very little, if anything, that they can do in an attempt to address the situation.

As with any other service provider in this world, personal injury solicitors are equally obliged to ensure that they offer their clients the very best level of service at all times. Moreover, they must make sure that they communicate well with their clients at all times and that they are always clear and concise about the terms and conditions of any agreement they have for their instruction.

It has come to the stage now where there are literally hundreds of firms falling over themselves to secure this type of business. Personal injury solicitors are two a penny and this is even despite the fact that legal aid assistance was actually stopped in this area of law, by the Government.

When looking for personal injury solicitors to represent you in a case, my advice would always be for you to be exceptionally careful over who you choose to instruct. But all of this advice may well be in hindsight for some people who have already gone ahead and placed their trust in a representative who has then gone on to let them down completely.

If you feel that personal injury solicitors have failed to keep you informed throughout the progression of your case; have not identified relevant additional charges properly or have generally only provided an exceptionally poor level of service, there is something that can be done about it.

In the first instance, you must try not to let this firm intimidate you - as so often is the case. Remember - they are running a business and are therefore subject to the same levels of liability to their clients, when they provide such shocking levels of service. Alas, it is true that many personal injury solicitors can tend to treat their clients like goods passing along a conveyor belt. It is commonly known for them to squeeze as many clients onto their books as possible and this greedy approach to business can and does lead to overstretched staff who are struggling to cope with their ridiculously high workload. However, none of this would ever provide personal injury solicitors with an excuse for poor service or communication.

If you are downright upset by the way you have been treated through personal injury solicitors it is time to do something about it. Only this way will you see a redress of your issues and less of a chance of this occurring to the next unsuspecting client. Firstly; you must forward a written complaint to one of the firms senior partners. If you feel that your complaint has not been resolved at this level, you have every right to approach the Legal Complaints Service, who will investigate the facts of your complaint and if they uphold it, they will insist the firm takes the relevant actions to resolve it.

For those people in the middle of a case where they are currently receiving poor service, a simple threat in this regard can go a long way towards seeing a complete revision in attitude and service towards you. This does all sound very extreme I know, but all too often personal injury solicitors need to be reminded that they are also subject to excellent customer service delivery. Gone are the days where they could get away with treating their clients so shabbily.