The Nature of Business

• The duties of a hazmat customer specialist involve processing incoming and outgoing customer requests. When processing customer orders, it is important to properly identify products. You must mark, label and issue the required documentation. Good knowledge of the products is also important because you are required to answer customer questions concerning the hazardous material. It is also your duty to apply rates and maintain records of quoted or performed jobs for proper and accurate billing. Other responsibilities include working at the warehouse where you are required to participate in delivery and pick-up functions.
  
  

Other Responsibilities

• A hazmat customer specialist is also responsible for packing and certifying hazardous materials. Expeditious packing to ensure timely delivery should be part of your routine. Sometimes you are required to drive a forklift and other company vehicle to move hazardous materials. To function effectively, you need to understand professional rules and regulations. As someone responsible for customer service, you must represent your company professionally.
  
  

Education and Training

• A minimum of a high school diploma is required for someone to become a hazard material customer specialist. But you are required by state and federal law to receive specific on-the-job training. Some companies require you to be certified in dangerous goods handling. Additionally, you must have a clean background and drug-free.
  
  

Skills

• Writing skills are required for proper labeling of hazardous materials. You must also be fluent in English. As a customer specialist, you need pleasant phone manners when dealing with customers. Understanding applicable regulations is important. You also need a valid license and a clean driving record.