IT managed services is a sought-after area in the business of IT outsourcing. Companies prefer to engage with a managed service provider primarily to increase the efficiency of their in-house team and provide better value to their clients. IT management service also provides for IT security and maintenance. Vendors may also offer other additional services and it is important to include the preferred services, define and include its scope before agreeing for a contract with a service provider.

There are several benefits of outsourcing this important service. Companies stand to gain from additional expertise and the advantages of shared knowledge-pool. This will help them to get work done quickly. Investing in a managed services company offers superior benefits in the long-run. Since, the vendor brings in diverse experience of working in multiple companies and handling even more challenging issues, they can help to maximize the potential of IT management in this organisation. Besides, they can also benchmark the best practices and create a process that is easy to emulate. This process will come in handy, in case the resources of the vendor are transferred to a different unit or location of the company. The vendor can also work towards constantly improving the process on par with industry norms. This gives companies the dual advantages of owing a process team who are equally well-versed in delivering IT management, in times of dire need.

It is still possible to completely oversee IT management through in-house team, but the cost-benefits of outsourcing it is phenomenal. Several case studies and industry reports cites successful instances of companies achieving substantial benefits of cost and increased service efficiency-levels through outsourcing IT management. Therefore, companies should adopt the right engagement model to optimise benefits from outsourcing IT management.

A traditional outsourcing model may not be the right solution to outsourcing IT management. The primary reason is that the company may lose business control. A collaborative Co-sourcing model ensures that the company and their vendor works in partnership to achieve perfect IT management. This will also avoid unnecessary layoffs. The resources of the companies can also be transferred to the payrolls of vendors, if required. The biggest advantages are with reference to knowledge transfer and business control. Since, the company will facilitate the process of knowledge transfer and also the business control does not get transferred from the company to the vendor as in a traditional outsourcing model.