How to Return Merchandise to Filene's Basement
- 1). Check the item's condition to make sure it is not damaged or altered in any way. Filene's Basement specifies the returned item must be saleable.
- 2). Locate your original sales receipt. If you cannot locate your original sales receipt, do not fret, Filene's will often still exchange the merchandise for in-store credit. This is not guaranteed and is up to the individual store.
- 3). Bring the item and your sales receipt back to the store location within 30 days. If the item was purchased at the Boston location, it must be returned within 14 days.
- 4). Present two forms of identification (driver's license and credit/debit card) and allow the clerk to process your return request.
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