Collecting Payment on Medical Bills

• 1). Confirm that all of the information in the client file is accurate. Go through it carefully before initiating contact with the client.
  
  
• 2). Send an invoice with a "Past Due" notice attached. If you are sending out a second notice, enclose a gentle reminder as to what the patient owes and ask them to contact you for payment options. Always use your medical practice stationary, rather than just a plain envelope.
  
  
• 3). Telephone the client. Try to keep the conversation as pleasant and non-confrontational as possible. Remind the client why they owe the money, and explain to them that you are willing to work on a repayment plan.
  
  
• 4). If payment is still not received, initiate action through the legal system. Depending upon the money that is owed, you will either be in Small Claims Court or in Superior Court. If it is in Small Claims Court, you can present the case yourself, but if it is in Superior Court, you will need an attorney to present the case.