Request Assistance

• 1). Click "Start," "Help and Support," "Invite a friend to connect to your computer with Remote Assistance."
  
  
• 2). Click "Invite someone to help you."
  
  
• 3). Click "Save Invititation as a file."
  
  
• 4). Type your name into the name field.
  
  
• 5). Click the pull-down dialog box and set an expiration time for the invitation. This is important as you likely do not want the remote invitation to be available forever.
  
  
• 6). Enter a connection password.
  
  
• 7). Click "Save Invitation" and choose your "My Documents" folder.
  
  
• 8). Open your preferred email or messaging program and send the Remote Invitation file you created to the person helping you.
  
  
• 9). Provide the password you created to the person who is helping you.
  
  

Assist Others

• 1). Open Remote Assistance File Invitation that was sent by email or messaging program by double-clicking it on your hard drive.
  
  
• 2). Enter what password will be used for the remote session. This must be provided to you by the individual who generated the Remote Assistance File Invitation.
  
  
• 3). Click "Take Control" above the task bar to begin interacting with the other person's computer. They must be present at the computer screen to confirm the control request.