The chat support software is an investment that every company is ready to make. Online firms feel more confident about their customer services when they have a tool like Live Chat support to back them up. However, it is very important that you buy the right chat software for your website. If you are not careful, you can make an investment that you will regret forever.

If your live support software does not have the below mentioned features, it is your right to demand your money back because it is apparent that you will not get the desired results. The features that you must look for are:

Pre-chat Survey:

Begin every discussion when you are ready and as soon as possible because of the pre-chat study data that contains all the essential insights about a guest. Let your guests pick, whichever department they need to get assistance from the initial contact.

Social Media Login:

Guests can begin promptly by logging in with their social media accounts. Utilize the extra data furnished by social media will further bolster your good fortune. You will have the extra advantage of getting information about the clients through their social media activities, you will be able to make better relationship with their clients and maintain their loyalty.

Accessibility:

Study what sort of scope your live chat furnishes through the Availability features. Utilize this data when attempting to make deal and enlist more operators for your live support. The software must allow you to remain available as long as you want; most of the software is made for twenty four hour support, so this might not be an issue.

Reports and facts:

Beware of search engines your guests use to find you, what your most well-known pages are, what number of visits every one of your live chat administrators might have every week and considerably more. Recognizing what pages are famous and where your guests arrive from can help you comprehend your guests' desire and how to captivate them, possibly expanding your sales and profits.

Customization:

Customization is also an important live support software feature. The customization of the chat window or dialogue box will allow the company to woo more clients, attract them with something other than their products and keep them interested. There is software that allows you to customize your chat window according to the occasion, there are certain pre-installed animations in the software that you can use to attract more clients and make them want to know more about the company and its products.

Real Time Monitoring:

Client observing is a standout amongst the most vital characteristics of live support chat software. Having the capacity to screen your guests behaviors and follow up on them is as paramount as you can imagine. With the help of the real time monitoring feature, the companies will be able to see, which keywords are being used to find them and create their content according to those keywords.

These features are very important for your business, so instead of being fooled, ask the software company to give you a demo version before you buy the real deal. The trail version will be available for a number of days that will be enough to help you gauge the capabilities of the software.