You have basic qualifications and acceptable English language skills and you have made up your mind to join a call center.
Now, you are wondering what kind of questions they will ask during the interview.
There's no need to press the panic button.
Call center interviews for beginners are quite a breeze especially for people who are confident.
Preparing for the interview Get ready for the interview and reach on time.
Although there are no formal clothing standards in a call center, it is a good idea to dress professionally for the interview.
Be confident about your skills and be prepared to answer all questions in clear and crisp voice.
The major types of questions asked in a call center and the answers they expect All the questions would be asked to identify your personality type, communication skills, attitude towards customer service, teamwork capabilities, and your perseverance under pressure.
Apart from some general questions about your work and educational background, your likes and dislikes, your hobbies and interests, some other typical questions asked in a call center interview are: Q: What is your past work experience? Have you ever interacted with or served the clients directly in your previous jobs? Highlight all past customer interactions that you have had, how you tackled customer queries, and steps you took to delight your customers.
If you don't have any previous work experience, you may describe some of the good customer service that you have received while talking to your telephone operator or while visiting a shop; you may also mention how customer service could be improved by these people.
Q: Do you possess basic skills of working on the computer, MS Office applications, and can you type at a decent speed? Talk about the computer training course that you took recently and contents of the course.
Tell them about some of the features in these applications that you have used.
Also mention how regularly you use the computer from your home, office, or a cyber café.
Q.
Which are your favorite TV programs or what is your favorite past time? Tell the interviewer about the English TV channels and programs that you watch regularly.
These could be any kind of programs like Friends, Sopranos, The OC, MaxX, English news, etc.
But do not lie as the next question could be about the characters you like in that program.
Also tell about the English books and music that you like.
Q.
What do you think a call center is? What kind of work is done here? They expect you to have certain level of knowledge about a call center, so read up on the web to find out what happens at a call center, what are the different processes they handle, what's the work environment like, etc.
Q.
Have you ever worked in a team? Tell about your experiences of working in a team and how you enjoy it.
They might ask you about the challenges of working in a team.
Tell them that your nature and personality is such that you enjoy working in a team and you feel that there's greater learning and bonding if there's a team to work with.
These questions can be asked directly or in different ways, but all the time the interviewer will observe your spoken English and how you conduct yourself.
They may even ask you to take a mock customer call.
Remember that the most important elements that they are looking at are proper grasp of English language, neutral accent, and presence of mind.
Do not fake what you don't have.