Pet Health Insurance Company Interview - PetPremium
Pet Insurance Interviews > PetPremium Insurance
This interview is part of a continuing series of pet health insurance company interviews. I will be using the same ten questions for each of the veterinary health insurers so that viewers can learn about each company and compare what plans are available.
In this interview, Sandy Boucher, CEO and co-founder of PetPremium Pet Insurance, answers ten questions about pet care plans available through PetPremium pet insurance.
Question 1: How long has your company been in business, and where are you based?
Answer: We were incorporated In January 2013, but sold our first policy this month (October 2013).
Question 2: Are clients able to go to any veterinarian, or only through your insurance providers?
Answer: Our policyholders are allowed to visit any licensed veterinarian in the United States or Canada.
Question 3: Are hereditary and breed-related conditions covered?
Answer: We have 2 plans: Level 3 and Level 4 that have some coverage for hereditary and congenital conditions.
Question 4: Are age-related (senior) checkups, illnesses, and medications covered?
Answer: Depends on the plan that the customer enrolls in for their pet. All pets are eligible to enroll in the Level 1 plan no matter their age.
Question 5: Does your company offer wellness plans?
Answer: Yes we have two wellness options available on our Level 3 and Level 4 plans. We have routine and advanced option plans that the consumer can choose from, depending on the level of coverage that is right for them and their pet.
Question 6: What types or levels of health insurance medical plans are offered?
Answer: Level 1 covers accidents, Level 2 covers illnesses and accidents, Level 3 covers illnesses, accidents with an option to add one of our wellness riders, and Level 4 covers illnesses, accidents with an option to add one of our wellness riders. Level 4 has the highest amount we allow for an incident, which is up to $7000 of eligible covered services.
Question 7: If a wellness plan is available, can it be added to, or incorporated with, the medical health plan?
Answer: Yes -- only on Level 3 and Level 4 plans.
Question 8: Is there an annual or lifetime benefit cap?
Answer: We do not have an annual or lifetime benefit cap, but do have a per incident limit.
Question 9: How are "usual and customary" fees determined?
Answer: We reimburse up to 90% of usual and customary covered charges, which are costs considered typical in areas similar to yours. We use available industry and our underwriter’s proprietary data to determine these costs. Coverage percentage depends on the plan you enroll your pet in.
Question 10: What specific things stand out about your company?
Answer:
1. Get reimbursed up to 90% of usual and customary covered charges.
3. Visit any licensed veterinarian in the US or Canada.
4. Choose from 4 increasing levels of coverage and customize them with multiple deductible options.
5. Choose from 4 increasing levels of coverage and customize them with multiple coinsurance options.
6. Includes coverage for wellness care, ongoing conditions, and more.
7. File claims easily with our simple 1-page form.
8. Track claims and update information conveniently online. This is an easy way for customers to track the status of their claims.
9. Try us risk free with our 30-day money back guarantee. (If no claims are covered and not available in New York state).
10. Enjoy well-designed plans and caring customer service.
11. We have a unique section to our website called Pet Health Center that is an information section dedicated to help pet parents with all kinds of information.
12. We have great customer service in conjunction with a strong online presence
Thank you, Sandy Boucher, for taking time to answer these questions.
Please visit the PetPremium web site to learn more and ask any specific questions you may have.
Company web site: PetPremium Pet Insurance
Pet Insurance Interviews > PetPremium Insurance
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