How to Troubleshoot a Brother 7020 Copier
- 1). Press the red "Job Cancel" button on the control panel at the front of the copier. Press the power switch to turn off the copier and unplug its power cable and USB cable.
- 2). Wait at least five minutes to let the copier's internal parts cool down. Grip the left and right edges of the front plastic cover and pull the cover toward you to reveal the toner cartridge.
- 3). Locate the plastic locking lever near the left hand end of the cartridge. Press down the level and pull the cartridge toward you. Set the cartridge on a stable work surface.
- 4). Find the small blue tab at the top-right corner of the cartridge. Grip the tab and slide it all the way to the left end of the cartridge. Slide it back to its original position at the right end. Repeat the process five times to clean off the corona wire inside the cartridge.
- 5). Inspect the open area inside the Brother copier where the toner cartridge was located to see if paper is jammed inside the machine. Pull the paper toward you and remove it from the copier.
- 6). Close the plastic panel at the front of the copier. Pull open the plastic lid at the top of the copier to reveal the scanning glass. Wipe off the glass gently, from left to right, with a soft cloth towel.
- 7). Close the copier lid. Check inside the paper feed tray at the left end of the copier and see if there is any paper jammed inside the copier. Pull out the paper.
- 8). Turn the copier around and grip the left and right ends of the plastic cover. Pull the cover open to see if there is a paper jam. Pull out the paper and close the plastic cover.
- 9). Plug in the copier's power cable and USB cable. Press the power switch. Access your computer and navigate to the Brother 7020's "Downloads" website.
- 10
Click the name of your computer's operating system in the "Select OS" menu. Choose your language from the "Select Language" menu and click "Search." - 11
Click the download link for the most recent driver available. Open the installation file and follow the directions to install the latest driver.
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