The Real Deal On What Automotive Service Advisor Training Is All About
Service advisor training will help your service center run a lot smoother. The better the job that your service advisor does the more business you can see coming in the door. Word of mouth advertising will be your best friend in this type of business.
The premise is simple. A customer comes in for service, they receive better than normal service, and they then share that information with friends. Whenever that other person needs service, you will have them come to your company. With the training of your service advisor you can ensure those customers always get the best service.
Most companies just don't realize how important that position can be to their company. In fact, for many years the service advisor was basically ignored when it came to training. That's because they were seen as a part of the business that wasn't very important, more the person who only took the orders. That has never been the case and today, even less so.
Any business owner should already know that when your employees don't perform well, your business will suffer. A person, who isn't knowledgeable about things or simply does a poor job, will hurt you more than most other things. You can avoid that happening to your business with the proper training being done for all positions in your company.
Not only that, but a well-trained service advisor is going to get you sales too. They are your point of contact for any irate customers. Handling these people in the right manner will help the reputation of your business and bring in more people.
You need to focus on the fact that a service advisor is actually also a sales person. They may be the one person who talks the customer into more service being needed. In order to do this, however, they will either need to be a natural salesperson or have the right training.
In order for your service advisor to do their job well they will need to know how to handle three different types of customers. First will be the customer who needs service. Those people may be the easiest to make extra sales to, but only if your advisor has been trained properly.
Next will be the customer who is only calling about prices or services that are available. This will be when the proper training can really come through for you and your advisor. Knowledge and training used together will be able to talk this customer into your business as the place they should go.
They may just be calling to see if it's a repair they will be able to do themselves. A trained service advisor will be one who can talk them into coming to the business, getting that checkup and getting the service all done at your business.
The premise is simple. A customer comes in for service, they receive better than normal service, and they then share that information with friends. Whenever that other person needs service, you will have them come to your company. With the training of your service advisor you can ensure those customers always get the best service.
Most companies just don't realize how important that position can be to their company. In fact, for many years the service advisor was basically ignored when it came to training. That's because they were seen as a part of the business that wasn't very important, more the person who only took the orders. That has never been the case and today, even less so.
Any business owner should already know that when your employees don't perform well, your business will suffer. A person, who isn't knowledgeable about things or simply does a poor job, will hurt you more than most other things. You can avoid that happening to your business with the proper training being done for all positions in your company.
Not only that, but a well-trained service advisor is going to get you sales too. They are your point of contact for any irate customers. Handling these people in the right manner will help the reputation of your business and bring in more people.
You need to focus on the fact that a service advisor is actually also a sales person. They may be the one person who talks the customer into more service being needed. In order to do this, however, they will either need to be a natural salesperson or have the right training.
In order for your service advisor to do their job well they will need to know how to handle three different types of customers. First will be the customer who needs service. Those people may be the easiest to make extra sales to, but only if your advisor has been trained properly.
Next will be the customer who is only calling about prices or services that are available. This will be when the proper training can really come through for you and your advisor. Knowledge and training used together will be able to talk this customer into your business as the place they should go.
They may just be calling to see if it's a repair they will be able to do themselves. A trained service advisor will be one who can talk them into coming to the business, getting that checkup and getting the service all done at your business.
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